In these Terms:
By registering for and/or using the Service in any manner, you agree to these Terms, which incorporate our Privacy Policy and any other operating rules or policies we publish from time to time. These Terms apply to all Users of the Service, regardless of role. If you are registering or acting on behalf of a Society, you represent that you are authorised to bind that Society to these Terms.
Where the Service requires explicit in-app acceptance of these Terms before further access is granted, your continued use of the Service after such acceptance constitutes your ongoing agreement to be bound by them, including any subsequent revisions accepted or deemed accepted under Section 17 (Changes to These Terms).
You must be at least 18 years of age to use Avasira™. By registering, you confirm you meet this requirement and, where registering as an Admin or in any other Committee Role, that you have the authority to act and register on behalf of your Society.
You agree to provide accurate, complete, and current information during registration — including your name, phone number, flat details, and role — and to promptly update this information if it changes. We reserve the right to suspend accounts where false or misleading information is discovered.
Avasira™ accounts are secured using OTP-based (one-time password) authentication tied to your registered phone number. You are responsible for maintaining the confidentiality of your registered phone number and for all activity occurring under your account. Notify us immediately at the address in Section 21 if you suspect unauthorised access to your account.
Users holding Committee Roles (Admin, Secretary, Treasurer, Committee Member, or Auditor) are responsible for:
Avasira™ supports role-based access control across Committee Roles, each with a different level of visibility into Society data. It remains the Society's responsibility to assign these roles appropriately and to ensure they are held by persons genuinely authorised to act in that capacity.
New Societies receive a free trial period, as displayed in the app at the time of registration, with access to Service features as described therein. No payment method is required to begin the trial. Continued use after the trial period requires an active paid subscription.
Avasira™ offers subscription plans based on the number of flats in a Society, as displayed within the app. Avasira™ reserves the right to revise the Subscription Fees of any subscription plan without notice to you, at any time prior to, at the time of, during the tenor of, or after your subscription to such plan. We shall intimate you of any revised fees, and you undertake to pay Avasira™ the difference in amount following such revision.
Subscription payments are processed through Razorpay, a licensed payment aggregator. By making a payment through the Service, you also agree to Razorpay's applicable terms of service. Avasira™ does not itself store your card, UPI, or bank account credentials; these are handled directly by Razorpay's infrastructure.
Subscription fees paid to Avasira™ are non-refundable.
If a Society's subscription expires and is not renewed, access to administrative features (such as posting maintenance, raising invoices, or managing expenses) will be suspended, though residents may retain limited read access as described within the app. Society data will be retained for a reasonable period following expiry to allow renewal or data export; we will provide notice before any permanent deletion of data associated with a lapsed subscription.
Avasira™ may only be used for legitimate residential society management purposes, including:
You must not use Avasira™ to:
All Content you or your Society upload to Avasira™, whether text, financial data, or images, remains your responsibility. You represent that you have the right to upload such Content and that it does not infringe any third party's rights. We do not pre-screen Content and are not responsible for its accuracy, though we may remove Content that violates these Terms.
Avasira™ allows images to be uploaded in several specific contexts, each described below. We ask that you only upload images that are genuinely relevant to the purpose described, and that you do not upload images of any person without that person's knowledge, or any content that is offensive, unlawful, or unrelated to Society management.
When raising a complaint, residents may attach photographs illustrating the issue (for example, a maintenance defect or common-area concern). Such photographs are visible to the resident who uploaded them and to Users holding Committee Roles responsible for managing complaints for that Society. They are retained for as long as the complaint record itself is retained, and are used solely for the purpose of assessing and resolving the complaint.
Avasira™ offers an optional invoice-scanning feature that allows Committee Roles to photograph or upload a vendor invoice or receipt, which is then automatically processed to help pre-fill expense details. You should avoid scanning documents that contain sensitive personal information about individuals unrelated to the transaction itself.
Committee Roles may attach images or documents (such as warranty cards or AMC contracts) to a Society's asset records, for the Society's own record-keeping. These are visible to Users with appropriate access to the Society's asset register and are retained for as long as the associated asset record exists.
A Society's Admin may upload a Society logo, which is then displayed within the app and on documents the Service generates on the Society's behalf, such as invoices, receipts, and financial reports. By uploading a logo, the Admin represents that the Society has the right to use that image for this purpose.
Images uploaded to Avasira™ are retained for as long as the record they are attached to (a complaint, expense, asset, or similar) is retained, and are deleted or become inaccessible when that underlying record is deleted, subject to any backup or audit-trail retention we may reasonably maintain. You may request removal of a specific image by contacting us at the address in Section 21, where removal is not otherwise inconsistent with our record-keeping obligations.
Avasira™ includes AI-powered features, including invoice scanning, an AI budgeting assistant, AI-assisted bank reconciliation matching, and MitrAI, an in-app support chatbot. These features use automated intelligent technology and are provided for convenience and guidance only.
Avasira™ relies on third-party service providers to deliver certain functions of the Service, including payment processing, cloud infrastructure and data storage, AI-assisted features, and transactional email delivery. Your use of the Service in a manner that engages these functions is also subject to the applicable terms of the relevant service provider. We select our service providers with reasonable care but are not responsible for their independent availability, accuracy, or actions. We reserve the right to change our third-party service providers at any time without notice to you.
You and your Society retain ownership of all Content you upload to Avasira™, including resident records, Financial Records, and images. By using the Service, you grant us a limited, non-exclusive licence to store, process, transmit (including to the third-party service providers referenced in Section 8, where relevant to a feature you use), and display that Content solely for the purpose of providing the Service to you. This licence ends when the relevant Content is deleted from the Service, subject to reasonable backup retention.
Avasira™, its source code, design, features, and platform content (excluding your Content) are owned by or licensed to us and protected by applicable intellectual property law. You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Service without our prior written permission. If you provide feedback or suggestions about Avasira™, you grant us a perpetual, royalty-free licence to use that feedback to improve the Service, without any obligation to compensate you.
Copyright in all works contained within Avasira™, including without limitation all Content, features, functionality, software, design, text, and graphics generated by us (excluding your own Content), is our exclusive property, or licensed to us, except as otherwise expressly stated. You may access the Service only for your own use of the features offered.
"Avasira" and the Avasira™ logo, together with all associated trademarks, service marks, trade names, and trade dress, are proprietary to us. No content, code, or material from the Service may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our express written permission. Unauthorised use of these materials may violate copyright, trademark, and other applicable laws.
You must not:
You agree that we may reference your Society's name and your Society's use of the Service in our own sales materials, presentations, website, press releases, and other promotional channels.
We aim to keep Avasira™ available at all times but do not guarantee uninterrupted or error-free service. We may perform maintenance, with notice where reasonably possible, that temporarily affects availability. We are not liable for losses arising from temporary unavailability of the Service.
Avasira™ will not be liable or responsible for:
By using the Service, you acknowledge and agree that internet and electronic transmissions are never completely private or secure. You understand that any information you transmit through the Service may, in rare circumstances, be intercepted by others, even where reasonable security measures are in place.
To the maximum extent permitted by applicable law, in no event shall Avasira™, nor its directors, employees, agents, representatives, or suppliers, be liable under contract, tort, strict liability, negligence, or any other legal or equitable theory, for:
It is your responsibility to ensure that you use the Service only where its facilities and functions meet your requirements. Applicable law may not permit the exclusion or limitation of certain liabilities, so the above limitations may not apply to you to that extent; in such cases, our liability will be limited to the fullest extent permitted by applicable law.
None of Avasira™'s directors, employees, agents, or representatives shall be personally liable for any matter connected with the Service. Avasira™'s total aggregate liability under these Terms shall be limited to the subscription fees paid by your Society for the Service in the 3 months preceding the event giving rise to the claim.
You shall defend, indemnify, and hold harmless Avasira™, its affiliates, and each of their employees, contractors, directors, suppliers, and representatives from all losses, costs, actions, claims, damages, and expenses (including reasonable legal costs) that arise from or relate to your use or misuse of, or access to, the Service or any Content, or otherwise from your violation of these Terms, or infringement by you, or by any third party using your account, of any intellectual property or other right of any person or entity. Avasira™ reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with Avasira™ in asserting any available defences.
You, or your Society's Admin on the Society's behalf, may cancel a subscription at any time; cancellation takes effect at the end of the current billing period. Before cancelling, you should export any data you wish to retain using the export features available within the app.
We may suspend or terminate access to the Service, with immediate effect where necessary, if you materially breach these Terms, if required to do so by law, or if you engage in fraudulent or abusive activity. Where practicable, we will provide notice and a reasonable opportunity to export your data before termination takes effect.
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of Avasira™ shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India. We encourage you to first contact us at the address in Section 21 to attempt to resolve any dispute informally before initiating legal proceedings.
We may update these Terms from time to time. Material changes will be communicated with reasonable advance notice via in-app announcement or another appropriate channel, and — where the Service requires explicit acceptance of these Terms — you will be prompted to review and accept the updated Terms before continuing to use the Service. Continued use of the Service after the effective date of revised Terms, where explicit re-acceptance is not technically required for your continued access, constitutes acceptance of those Terms.
We will not be responsible for any delay or failure to perform our obligations under these Terms where such delay or failure arises from any event or circumstance beyond our reasonable control.
This document is an electronic record within the meaning of the Information Technology Act, 2000 and rules made thereunder. It is generated by a computer system and does not require a physical or digital signature to be valid.
These Terms are personal to you and may not be assigned or transferred by you without our prior written consent; we may assign or transfer our rights and obligations under these Terms without your consent, including in connection with a merger, acquisition, or sale of assets. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining Terms will continue in full force. No agency, partnership, or employment relationship is created between you and Avasira™ by virtue of these Terms.
For questions about these Terms, or to exercise any of the rights described above, contact us at:
Avasira™ Legal
Email: legal@avasira.com
Response time: within 14 business days